While we try to accommodate passengers in the van, we cannot guarantee the availability of space for your travel. To ensure a spot in the van, we kindly request that you contact the driver in advance to confirm both space and availability.

Yes, but if the extra trips are not agreed within the original quote the extra trips would incur an extra charge for mileage and labour costs.

Yes, our drivers are fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £1.000.000

Rest assured that all our drivers are highly skilled in moving items with utmost expertise. During the transportation of your belongings, they take great care in safeguarding them by using blankets and straps to ensure their safety throughout the transit journey.

No. Nevertheless, please ensure that you have a friend or family member who is over the age of 18 available during the pick-up process.

If your booking is time sensitive please add this information into the brief description box during the booking process so we can make the extra allowances needed to ensure a prompt arrival for you, in the event of any delay Van Amigos drivers will always contact you in advance and keep you updated with regular ETA's.

Yes, your quote will include any costs to enter the Congestion and ULEZ zones.

Once your booking is confirmed you will receive a text or email confirmation confirming your bookings details.

In the event you need to amend your booking please contact Van Amigos using the contact details located inside your email confirmation and on the website.

No, once your booking is confirmed we will arrive at the collection address at the date/time specified on your text and email confirmations.

Van Amigos charges per flight of stairs. If your property is located on the first floor with two staircases leading to it, it will be considered as two flights of stairs.

If you need more time on the day, the driver can provide a Pay as You Go Service. Please note additional time added on the day might be limited.

Yes, if you need a return journey you can book this in advance by contacting us directly, best to book in advance when possible.

After making a booking, we provide a one-hour 'cooling off' period during which you can cancel your reservation free of charge. However, once this hour has elapsed, our standard cancellation policy applies, and any payments made will not be eligible for a refund.

Yes, if your driver has to pay and display to park at a property the cost of parking will be requested from the customer, please check for any parking restrictions ahead of the bookings start time.

In the unfortunate event of damage to an item please respond to your email confirmation by emailing clear images of the damage.

When items are damaged all claims must be made within 24 hours of the bookings completion time.

Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.

Yes, you will only be quoted for times that we have availability to attend your booking.

The job clock starts when the driver has parked and made contact with the person at the collection address and ends when the final item is inside the delivery address.

Yes, you can call the number on the website anytime.

For a smooth move, make sure everything is packed and ready-to-go when your driver arrives! After that, simply sit back, relax, and let our professional movers take care of the rest.

While not all our drivers specialize in piano moving, some of our providers are fully equipped to handle your job. For moving an upright piano, we generally suggest a three-person team and a Giant Luton van with a tail lift. To find drivers with these capabilities please contact us driectly .

Yes, We have all the necessary tools for dismantling and reassembling everyday household items. If you require this service, then you must specify this in the description box. This will lead to additional charges.

Yes, if you require Emergency Man and Van to provide packing materials and pack your items on move day please add this information inside the brief description box during the quote process on the website then we can include this service into your free quote.

Yes, we can provide a packing service, if required please contact us directly for a quote the website.

Yes, please call us directly to arrange a survey of your property.

There are no VAT charges included in your quotes. This is because all drivers on our platform are self-employed and factor in any overheads into their pricing.

There will be no hidden fees except for additional time on the day. However there may be additional charges for certain requests and issues. Please talk to your driver for more information.

No, toll road charges such as the Dartford crossing are not included in your online quotes. Our driver will always confirm if you want him to avoid the toll road before leaving.